Resources: Ch. 7–9 of Hotel Front Office Management
Create a frequently asked questions (FAQs) list for your front office employees on how to deal with hectic check in and out situations as well as with guests who claim their bills are wrong.
Include at least five FAQs your staff might ask and provide answers to those in the list. It may be helpful to provide scenarios and suggested steps to improve the situation in the answers.
Write a 200- to 300-word response.
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