NSG 513 WEEK 6 Learning Team: Patient Satisfaction

<span itemprop="name">NSG 513 WEEK 6 Learning Team: Patient Satisfaction</span>

NSG 513 WEEK 6 Learning Team: Patient Satisfaction

NSG 513 WEEK 6 Learning Team: Patient Satisfaction

NSG 513 WEEK 6 Learning Team: Patient Satisfaction

Because nurses interact with patients more than any other medical personnel do, they play a key role in influencing patient satisfaction. In most cases, nurses have no control over the internal and external factors that cause patient discontent, are usually the recipients of the feedback, and are expected to make improvements. In this assignment, your team will research and assess the metrics for quality improvement in patient satisfaction.

Read the following example of a quality measure nurses face but do not have control over:

You are a bedside nurse working in a hospital; one of your patients is expecting to be released that day. The patient’s doctor visits him every day before noon to check his status. The previous day, he had asked the doctor if he would be allowed to go home the next day, to which his doctor responded that he might be able to but it would depend on his progress.

The following day, the patient believed he was going be released by noon, since the doctor always made his rounds before then. Unfortunately, the doctor had an emergency and wasn’t able to check on the patient until later that evening. Because of the doctor’s absence, the patient’s perception of the quality of care he was receiving was distorted, and he took his frustration out on the nurse.

As a team, identify a quality measure nurses commonly face but do not have control over

Use the questions below to drive a team discussion about how you would manage the issue:

  • In what ways would the issue your team identified have a negative impact on patient satisfaction?
  • What two decision-making models would you use to address the quality measure and improve patient satisfaction?
  • Which leadership and managerial competencies will promote quality improvement and organizational outcomes?
  • What strategies will promote interrelationship between leadership, excellence, and professional integrity?
  • Which leadership theories, styles, and approaches would a nurse leader need to employ to be successful in the current health care field and in the future?

As a team, create 6- to 8-slide presentation using Microsoft® PowerPoint® or a presentation tool of your choice. Include the following in your presentation:

  • How the quality measure your team selected could undermine a patient’s perception of the quality of care they are receiving
  • Your team’s strategy to defuse the situation or to keep it from escalating
  • A summary of your team’s discussion

Include speaker notes for each slide.

Provide in-text citations and a slide with APA-formatted references for all sources cited.

Click the Assignment Files tab to submit your team’s assignment.

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NSG 513 WEEK 6 Learning Team: Patient Satisfaction

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